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Good Hearts Senior Care

Caringness from the Bottom of the Heart


Good Hearts Senior Care is an in-home non-medical service provider, which assists the elderly to lead dignified and independent lifestyles in the comfort and safety of their own homes. All of our caregivers are employees of Good Hearts Senior Care and they are all carefully screened, undergo thorough background checks, are bonded, have third party liability insurance, and are covered by the Worker's Compensation Board. They all have current First Aid/CPR and participate in an ongoing eldercare-training program. Our screening process is based on hiring only those who we would have in our own home caring for our own parents. 

Assistance is available around the clock, seven days per week. 

Regular office hours are Monday to Friday from 9:00 am to 5:00 pm.; However, requests for urgent service will be handled at any time.

If you would like to obtain more information, arrange for services, or make a referral, please feel free to contact us at your convenience.


About Good Hearts Senior Care

Our Commitment to Quality Service

 

  • We are committed to providing professional, ethical, and quality service.
  • We guarantee client satisfaction and genuinely care about people.
  • Our team has a strong background in client-centered service, case management, and caregiving.

We Provide Personalized & Informed Care

 

  • We conduct in-home needs assessments to help clients determine their requirements and develop care plans.
  • Our team has extensive knowledge of governmental and other programs that may assist with costs or additional services. 
  • With client permission, we make referrals for other forms of assistance.
  • We adjust our service delivery times based on the client’s needs and preferences.

Trust, Security & Reliability

 

  • Our employees are covered by comprehensive liability insurance, have undergone criminal record checks, and are bonded.
  • We carefully screen, train, and supervise our employees to ensure quality service.
  • We handle all scheduling issues, shift cancellations, and arrange for substitute workers when needed.
  • We regularly do follow-ups to ensure service effectiveness and do adjustments as per clients needs.

ABOUT OUR EMPLOYEES

Our employees are screened, trained, and insured to provide

the best in service.  You can expect the following from our   employees: 


  • Ensure the safety and well-being of the client is top priority.
  • Adhere to company policies.
  • Display proper identification.
  • Maintain strict confidentiality.


CLIENT'S RIGHTS

CLIENTS HAVE THE RIGHT TO:

  • CONFIDENTIALITY—all matters concerning your medical and personal affairs are kept in the strictest confidence.
  • RESPECT—your right to be treated as an individual with the dignity, respect and consideration deserved by all.  This includes respect for your property and personal affairs.
  • COMMUNICATION—we welcome your feedback, grievances and suggestions through any communication channel.
  • RESPONSIBLE CARE—as provided by compassionate employees that have been screened and trained to deliver exceptional service.

Frequently Asked Questions

The initial in-home assessment allows you to tell us what you need. You then have the opportunity to ask for input from our experienced home care professionals, who are happy to guide you to find the best solutions for your situation.

Our screening process is very thorough to ensure all of our caregivers are a good match with our company. We perform a vulnerable sector criminal record check, reference checks, and we require specific certifications based on the position. 

Yes, absolutely.

All employees are covered by workplace insurance, in case of an accident or injury while working in a client’s home. You don’t have to worry about covering any out of work expenses.

Our services are tailored to private citizens, and are not covered by government health care plans. However, many clients may be eligible for coverage through private insurance or Veteran’s Affairs.  We often hear about the “sticker shock” of home care services, and understand that care can be expensive for families. We work hard to find sustainable solutions for families. 

We charge a variable rate based on the type of service needed, when it is provided, and where it is delivered. 

No. Our services begin where the government funded home care program ends, and we work in collaboration with them. 

Most of our clients receive care in their own home; however we can provide additional care to clients in Long Term Care or Assisted living facilities, hospitals, and Adult Day Care programs. 

Our services are available in Greater Hamilton, Burlington and St. Catharines Areas.


Our elders hold the wisdom of generations; caring for them is not a burden but a privilege.

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Contact Us

Good Hearts Senior Care

irina@goodheartsseniorcare.ca 905-971-1693 Our services are available 24/7

Hours of Office Operation

Open today

09:00 am – 05:00 pm

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Copyright © 2024 Good Hearts Senior Care  Inc.- All Rights Reserved.

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